SUBMIT REQUEST
Returns & Refunds
Returns & Refunds (US Market)
Last updated: October 1, 2025

Summary (at a glance)
  • Return window: 30 calendar days from delivery.
  • Non-returnable once opened: Sealed health/personal care products (e.g., skincare peels, creams).
  • Return shipping:
  • Change of mind / Not a fit → paid by customer.
  • Damaged/defective/wrong item → covered by PRXpeelshop (prepaid label if applicable).
  • Refunds: Original payment method within X business days after inspection.
  • RMA required: Start your request via our Return Form.

  1. Return Window (30 Days)You may return eligible items within 30 calendar days from the delivery date. Items must be unused, in their original packaging, with all accessories and inserts included.
  2. Health & Hygiene ExceptionFor sealed health/personal care products (including but not limited to skincare peels, serums, and creams), returns are not accepted once the seal is broken or the product has been opened. This protects customer safety and product integrity.
  3. Eligibility & ConditionTo qualify for a return:
  • Item is unused and in original condition.
  • All accessories, inserts, and gifts-with-purchase are included.
  • Original packaging is intact (beyond normal handling to inspect the item).
  • Unauthorized returns (sent without RMA) may be refused.
4. How to Start a Return (RMA)Submit a request via our Return Form on the Contact page: https://prxpeelshop.com/ (choose “Return/Exchange” or any other form of communication).
  1. Provide order number, reason for return, and relevant photos (if damaged/defective).
  2. We’ll email RMA instructions and, if applicable, a prepaid return label.
  3. Ship the item back within 5-10 days of receiving your RMA.
Note on shipping damage: Report visible carrier damage within 48 hours of delivery and include clear photos of the outer box, inner packaging, and the product.

5. Return Shipping Costs
  • Change of mind / Not a fit: Customer pays return shipping.
  • Damaged / Defective / Wrong item shipped: PRXpeelshop covers return shipping (we may provide a prepaid label).
6. Refund Method & TimingRefunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Depending on your bank or card issuer, it may take additional time for funds to appear on your statement.

7. ExchangesIf the requested item is in stock, we can process an exchange under the same conditions as returns. If not in stock, we will proceed with a refund according to this policy.

8. Non-Returnable Items
  • Opened or unsealed health/personal care products.
  • Items designated as Final Sale.
  • Gift cards and downloadable content.
9. Defective or Incorrect Items
If your item is defective, arrived damaged, or not as ordered, contact us through the Return Form with photos and your order number. We will arrange a replacement or refund according to your preference and availability.

10. US Returns Facility & SupportAll returns are processed at our US returns facility. Your RMA will include the exact return address and packing instructions.
Customer support: via https://prxpeelshop.com/ (Mon–Fri, 9:00–18:00 ET).

11. Policy Scope
This policy applies to purchases shipped within the United States. For other destinations, please consult the applicable regional policy or contact support.

12. Updates to This Policy
We may update this policy to reflect changes in our practices or applicable laws. The “Last updated” date at the top indicates the most recent revision.